A Focus on Communication
Connecting with customers can be as simple as sending an auto confirmation for an appointment and ensuring that our engineers always complete routine paperwork. Or it could be our investment in a service desk to arrange engineer call-outs as efficiently as possible and developing software to log progress. The list goes on...But what’s important is that UCWF is constantly looking for new and better ways to keep our customers in the loop.

Problem Solving
Our engineers use their skills to solve problems, not just tick boxes. They are trained to look at each customer as an individual and treat their needs with professional respect and interest. If further investigation or additional work is needed, our engineers will report their concerns immediately. Our fix-it-first-time policy means engineers have the authority and skills they need to make decisions.

Open Communication
We regularly phone and email our customers after maintenance services. Their feedback ensures we continue to progress. After all, when it comes to maintenance services, no one likes surprises.

Health & Safety

• As a responsible entity, we take our responsibilities very seriously and will vet and regularly review all subcontractors & support staff to guarantee they reach the required standards of competence.
  
  
• Additionally, we believe communication is critical to a safe working environment and therefore ensure all visits are accompanied with a site inspection report provided to both clients and subcontractors.
  
  
• We believe health and safety rates equal to all other business functions and attach equal importance to achieving health and safety targets
  
  
• We will not try to do anything & everything. The assistance of expert help will be sought where the necessary skills are not available within the company
  

Never-Say-No-Attitude

• No matter what your requirement, no matter what your specifications, no matter what your budget, and no matter what your urgency…at UCWF we never say “No”.
  
  
• We are the fixers and WE WILL fix your problems on-time and on-target, every time.
  
  
• Even if you requirement does not fall under our scope of work, we will listen to you, understand the issue and ensure we bring to you the right expertise in that area.
  
  
• Our aim is to reduce your vendor chain and still provide you with the cost & quality advantages.
  
  
• With UCWF on your side, you don’t need anybody else.
  

24-Hr Customer Care:

• Benefit from a 24-Hr Customer Care: +971 4 4357619
  
  
• Our experienced facilities helpdesk operators schedule planned maintenance and oversee reactive works using our national engineering teams.
  
  
• The helpdesk team is complimented with an experienced Estimates Team to ensure our pricing remains continuously competitive and directed through an approved supply chain.